Job Description
Are you a people person looking to kickstart your career? Apex Support Solutions is currently hiring for Entry Level Customer Service Representatives in Colorado Springs, CO. We offer a supportive culture, competitive pay, and immediate opportunities for growth.
In this role, you will be the face of our brand, ensuring our clients receive top-tier support. We are looking for individuals who are eager to learn, adaptable, and driven to succeed in a fast-paced environment.
Why Join Us?
- Competitive hourly wage ($18 - $22/hr).
- Comprehensive training program.
- Career advancement opportunities.
- Modern office environment.
Responsibilities
- Handle inbound and outbound customer calls and emails with professionalism and efficiency.
- Resolve customer inquiries and complaints by clarifying the issue, determining the cause, and taking appropriate action to ensure resolution.
- Build rapport with customers and maintain a positive, helpful attitude at all times.
- Accurately record customer interactions and transactions in the CRM system.
- Identify and escalate complex issues to the appropriate supervisor or department.
- Stay current on product knowledge and service updates to provide accurate information.
Qualifications
- High school diploma or GED is required.
- Previous customer service experience is preferred but not mandatory for the right candidates.
- Excellent verbal and written communication skills.
- Strong computer literacy and typing speed.
- Ability to work well in a team-oriented environment.
- Must be available to work flexible hours, including weekends.