Job Description
Are you looking for a premium weekend opportunity in the heart of Boston?
We are urgently hiring for a dedicated Weekend Operations Specialist to join our high-performing team. In this role, you will be the face of our weekend service, ensuring seamless daily operations and delivering exceptional support to our valued clients. We offer a competitive hourly rate, comprehensive benefits, and a supportive culture that values your hard work.
Join us and turn your weekends into a rewarding career with growth potential.
Responsibilities
- Manage High-Volume Inquiries: Handle a high volume of customer calls, emails, and live chats regarding logistics and service inquiries with a focus on speed and accuracy.
- Resolve Complex Issues: Troubleshoot operational roadblocks and resolve client concerns efficiently, escalating complex technical issues to the senior team when necessary.
- Process Transactions: Accurately process orders, returns, and data entries within our CRM systems to maintain up-to-date client records.
- Collaborate with Teams: Work closely with the week-day operations team to ensure a smooth transition of information and continuity of service.
- Quality Assurance: Perform daily checks on service reports and scripts to ensure compliance with company standards and improve customer satisfaction scores.
- Adaptability: Maintain flexibility to handle shifting priorities during peak weekend hours to meet business objectives.
Qualifications
- Education: High school diploma or GED required; Associate’s degree in Business or Logistics preferred.
- Availability: Must be available to work alternating weekends (e.g., Saturday and Sunday) on a consistent basis.
- Experience: Proven experience in customer service or operations is required; experience in logistics or supply chain is a plus.
- Skills: Proficient in Microsoft Office Suite (Excel, Word) and CRM software (e.g., Salesforce, HubSpot).
- Communication: Exceptional verbal and written communication skills with the ability to convey complex information clearly.
- Problem Solving: Strong critical thinking skills and the ability to remain calm under pressure in a fast-paced environment.