Job Description
Are you a dedicated IT professional looking for a schedule that works for your life? Apex Systems is hiring immediately for a Weekend IT Support Specialist in Philadelphia, PA. We are looking for a proactive individual to manage our weekend technical operations, ensuring our team remains productive and secure.
Join a dynamic environment where your expertise is valued, and enjoy the stability of a full-time position with weekend hours. If you have a passion for technology and customer service, we want to hear from you.
Responsibilities
- Provide tier 2 technical support to internal employees via phone, email, and remote access during weekend shifts.
- Troubleshoot hardware and software issues, including printers, laptops, and network connectivity.
- Manage and prioritize the Help Desk ticket queue to ensure timely resolution of critical issues.
- Perform routine system backups, updates, and security patch management on Friday evenings and Monday mornings.
- Collaborate with the on-call team lead to escalate complex incidents and ensure seamless handovers.
- Conduct basic hardware inventory checks and report discrepancies immediately.
- Assist in the onboarding process for new hires by setting up their workstations.
Qualifications
- High school diploma or GED required; Associate's degree in Computer Science or Information Technology is a plus.
- 1-2 years of experience in IT support or help desk roles.
- Strong knowledge of Microsoft Windows operating systems and Office Suite.
- Familiarity with basic network concepts (TCP/IP, DNS, DHCP).
- Excellent problem-solving skills and ability to communicate technical concepts clearly.
- Must be available to work Fridays, Saturdays, and Sundays.
- Reliable transportation required for occasional on-site visits.