Job Description
Are you a high-energy professional looking for a weekend shift opportunity in the heart of Fort Worth? Apex Solutions Group is seeking a Weekend Customer Support Specialist to join our elite team. We are hiring immediately and looking for individuals who thrive in a fast-paced environment and want to make an impact.
In this role, you will serve as the first point of contact for our clients, ensuring seamless communication and resolving technical inquiries with speed and precision. Enjoy competitive pay, flexible scheduling, and a supportive culture that values your contribution.
Responsibilities
- Manage High-Volume Inquiries: Handle a high volume of customer calls, emails, and tickets during weekend shifts with accuracy and empathy.
- Troubleshoot Technical Issues: Diagnose and resolve software and hardware issues using CRM tools and internal knowledge bases.
- Ensure Uptime: Monitor system performance and proactively address potential issues to maintain 99.9% service uptime.
- Client Communication: Provide clear, professional updates to clients regarding their account status and support tickets.
- Team Collaboration: Collaborate with the Monday-Friday support team to document recurring issues and improve processes.
- Adherence to Protocols: Follow all company policies and safety guidelines while working in a remote and on-site capacity.
Qualifications
- Experience: Minimum of 1-2 years of experience in customer support, technical support, or a related field.
- Availability: Must be available to work exclusively on weekends (Saturday and Sunday).
- Communication: Excellent verbal and written communication skills in English.
- Technical Proficiency: Comfortable using computer systems, CRM software, and troubleshooting basic technical problems.
- Problem Solving: Strong analytical skills with the ability to think critically and resolve conflicts efficiently.
- Education: High school diploma or GED required; Associate’s degree preferred.