Job Description
ApexTech Solutions is aggressively expanding our support team and is currently seeking a dedicated Part-Time Customer Success Specialist to join our dynamic workforce in Atlanta, Georgia.
We are looking for individuals who thrive in fast-paced environments and are ready to make an immediate impact. This is an urgent hiring opportunity for those seeking flexible hours and competitive pay.
Why Apply?
- Immediate Start: Onboarding begins within 48 hours of acceptance.
- Flexible Schedule: Work 20-25 hours per week, perfect for students or professionals.
- Competitive Pay: Earn between $20 and $25 per hour.
Don't miss this chance to join a top-tier company in Georgia. Apply today!
Responsibilities
- Manage incoming customer inquiries via email, chat, and phone with a focus on rapid resolution.
- Onboard new clients to our platform, ensuring a seamless onboarding experience.
- Monitor customer feedback and communicate product improvements to the internal team.
- Maintain accurate records in our CRM system regarding client interactions and issues.
- Resolve complex technical issues by collaborating with the engineering department.
- Conduct weekly check-ins with assigned client accounts to ensure satisfaction.
Qualifications
- High school diploma or equivalent; Associate’s degree preferred.
- Proven experience in customer service or technical support roles.
- Strong written and verbal communication skills in English.
- Proficiency with CRM software (e.g., Salesforce, HubSpot) is a plus.
- Ability to work independently in a remote or hybrid setting.
- Reliable internet connection and a quiet workspace.