Job Description
Are you looking for a rewarding career that offers the perfect work-life balance? Apex Support Systems is currently seeking a Weekend Customer Support Specialist to join our dynamic team in Denver, Colorado. We are hiring immediately and offer a competitive hourly wage for those who thrive in a fast-paced, supportive environment.
Our weekend team is essential to our operations, providing critical technical assistance and ensuring our clients have a seamless experience from Friday evening through Sunday. If you are tech-savvy, empathetic, and looking for a role that lets you enjoy your weekdays off, we want to hear from you.
Why Join Us?
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Weekday Freedom: Enjoy your weekends completely off.
- Growth Opportunities: Clear pathways for career advancement within the company.
- Modern Environment: Work in a collaborative and tech-forward office in downtown Denver.
Responsibilities
- Provide high-quality technical support and troubleshooting for customers via phone, email, and live chat during weekend shifts.
- Analyze customer inquiries to identify root causes and provide effective, long-term solutions.
- Document all customer interactions, issues, and resolutions in the CRM system accurately and efficiently.
- Collaborate with the weekday support team to ensure continuity of service and proper ticket handovers.
- Stay updated on product knowledge and escalate complex technical issues to senior engineers when necessary.
- Maintain a professional and positive demeanor while managing high call volumes.
- Adhere to all company policies, service level agreements (SLAs), and quality assurance standards.
Qualifications
- High school diploma or equivalent required; Associate’s degree in IT or related field is a plus.
- Previous experience in customer service, technical support, or a related field is preferred.
- Strong computer literacy with the ability to learn new software applications quickly.
- Excellent verbal and written communication skills in English.
- Must be available to work weekends, specifically Saturday and Sunday.
- Ability to work independently and manage time effectively in a remote or hybrid setting.