Job Description
Join Our High-Energy Weekend Team
Apex Logistics Solutions is looking for dedicated and empathetic individuals to join our dynamic customer support team in Cleveland, OH. If you are seeking a flexible weekend schedule with competitive pay and immediate start opportunities, we want to hear from you.
We pride ourselves on delivering exceptional service and are looking for team members who are proactive, detail-oriented, and ready to make an impact on our clients' experience.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and chat during weekend shifts.
- Resolve complex customer issues and complaints with patience and professionalism.
- Accurately document all interactions and updates in the CRM system.
- Collaborate with the weekday support team to ensure seamless service continuity.
- Identify opportunities to improve the customer support process and suggest solutions.
- Maintain a high level of product knowledge to provide accurate information.
Qualifications
- High school diploma or equivalent (GED) required.
- Previous customer service experience is preferred but not mandatory.
- Strong verbal and written communication skills.
- Ability to work independently and manage time effectively during shifts.
- Proficiency with basic computer applications and CRM software.
- Must be available to work weekends (Saturday and Sunday).