Job Description
Are you a results-driven professional seeking a career with a flexible schedule? Apex Digital Solutions is looking for a dedicated Weekend Customer Success Specialist to join our high-performing team in Chicago, IL.
We are currently hiring for immediate start dates. This is an excellent opportunity to work in a dynamic, tech-forward environment with a competitive compensation package and no weekend conflicts during the week.
Why Join Us?
- Immediate Hiring: Start your new career as soon as this week.
- Weekend-Only Schedule: Enjoy your Monday through Friday free.
- Top-Tier Benefits: Health, dental, and vision insurance included.
- Growth Potential: Clear pathways for career advancement.
Responsibilities
- Act as the primary point of contact for clients, resolving technical issues and account inquiries via phone and email.
- Ensure a seamless onboarding experience for new clients joining our platform on weekends.
- Document all customer interactions and feedback in our CRM system with high accuracy.
- Collaborate with the Product Team to identify trends and suggest improvements for our weekend support protocols.
- Maintain a high level of customer satisfaction (CSAT) scores and meet all key performance indicators (KPIs).
- Proactively communicate with clients to ensure they are maximizing the value of our services.
Qualifications
- High school diploma or GED required; Bachelor’s degree in a related field preferred.
- Proven experience in customer service, technical support, or account management.
- Strong problem-solving skills with the ability to think on your feet.
- Excellent verbal and written communication skills.
- Must be available to work weekends (Saturday and Sunday) consistently.
- Proficiency with Microsoft Office Suite and CRM software is a plus.