Job Description
Join Capital Connect Solutions and become an essential part of our weekend support team! We're hiring immediately for motivated individuals to deliver exceptional customer experiences during high-demand weekend hours. This role offers flexible scheduling, competitive pay, and the opportunity to grow within our dynamic organization. Enjoy weekends off while making a real impact in our clients' lives.
Responsibilities
- Handle high-volume customer inquiries via phone, chat, and email during weekend shifts
- Resolve billing and service issues with professionalism and efficiency
- Document interactions accurately in CRM systems
- Collaborate with weekday teams to ensure seamless service continuity
- Meet weekend performance metrics for resolution times and satisfaction
- Support promotional campaigns during peak weekend shopping periods
Qualifications
- 1+ years customer service experience in high-volume environment
- Available for all weekend shifts (Sat/Sun 8AM-6PM)
- Strong conflict resolution and multitasking abilities
- Proficiency with CRM software and Microsoft Office Suite
- Excellent written and verbal communication skills
- Ability to thrive in fast-paced, weekend-focused setting
- High school diploma or equivalent required