Job Description
Join our dynamic IT team at TechFlow Solutions Inc. and make an immediate impact! We're urgently seeking a skilled IT Support Specialist to join our growing Wichita headquarters. This critical role requires immediate onboarding to support our expanding client base across the Midwest. Enjoy competitive compensation, comprehensive benefits, and a collaborative environment where your expertise drives innovation.
Responsibilities
- Provide tier-1 and tier-2 technical support for hardware, software, and network infrastructure
- Diagnose and resolve system issues with 99.9% uptime SLA compliance
- Deploy and maintain Windows 10/11 workstations and cloud-based applications
- Manage user accounts, permissions, and security protocols
- Document IT processes and create technical knowledge base articles
- Collaborate with cross-functional teams during system migrations and upgrades
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Microsoft Azure and Active Directory administration
- Experience with ticketing systems (ServiceNow, Jira) and remote support tools
- Strong analytical skills and ability to troubleshoot complex technical issues
- Excellent communication skills with ability to train non-technical users