Job Description
Immediate opportunity for dynamic Customer Service Specialists in Miami! Join our fast-growing tech team and start your career today. We're seeking passionate individuals to deliver exceptional client experiences in our vibrant downtown office. No delays – interviews happening now!
What you'll love: Competitive pay, comprehensive benefits package, and a supportive team environment. Perfect for career changers and experienced professionals alike.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues with empathy and efficiency
- Document cases accurately in CRM system
- Collaborate with technical team to escalate complex issues
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Contribute to process improvement initiatives
Qualifications
- Minimum 2 years customer service experience
- Proficient with CRM software (Salesforce preferred)
- Exceptional communication and problem-solving skills
- Ability to work flexible schedule (including weekends)
- Spanish fluency required
- High school diploma or equivalent
- Quick learner with tech-savvy mindset