Job Description
Join our dynamic team at Seattle Connect Solutions and launch your career in tech support! We're urgently hiring motivated individuals with no prior experience to provide exceptional customer service. This full-time role offers comprehensive training, career growth opportunities, and a collaborative work environment in the heart of downtown Seattle. Perfect for recent graduates or career changers eager to enter the tech industry.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Troubleshoot technical issues using our proprietary knowledge base
- Document interactions in our CRM system with accuracy
- Collaborate with senior team members to resolve complex cases
- Meet daily performance metrics for response time and resolution
- Participate in ongoing product training sessions
- Contribute to process improvement initiatives
Qualifications
- No prior experience required – we provide full training!
- High school diploma or equivalent
- Strong communication and active listening skills
- Proficient in typing and basic computer navigation
- Ability to remain calm under pressure
- Must pass background check and drug screening
- Available to work flexible shifts including weekends
- Resident of the Seattle metropolitan area