Job Description
We are seeking a dedicated Customer Support Specialist to join our dynamic team in Columbus, OH. This is an urgent hiring opportunity for a reliable individual to manage weekend shifts and ensure our clients receive top-tier technical assistance.
Our company is expanding rapidly, and we need a proactive problem solver who thrives in a fast-paced environment. If you are available on weekends and want to make a tangible impact, we encourage you to apply today.
What You Will Do:
- Provide exceptional technical support and customer service via phone and email.
- Diagnose and resolve complex issues for our user base efficiently.
- Maintain accurate records of all customer interactions in our CRM system.
- Collaborate with the weekday team to ensure seamless service continuity.
- Stay updated on product knowledge to assist clients effectively.
Qualifications:
- High school diploma or equivalent (Associate’s degree preferred).
- 1+ years of experience in customer support or technical assistance.
- Must be available to work weekends (Saturday and Sunday).
- Strong verbal and written communication skills.
- Proficiency with Microsoft Office Suite and CRM software.
Responsibilities
- Resolve complex customer inquiries via phone and email with a focus on accuracy and speed.
- Assist clients in troubleshooting technical issues and software navigation.
- Document customer interactions and feedback in our CRM system.
- Collaborate with the weekday support team to ensure continuity of care.
- Adhere to company policies and quality assurance standards.
Qualifications
- High school diploma or equivalent (Associate’s degree preferred).
- Previous experience in customer support or technical assistance.
- Must be available to work weekends (Saturday and Sunday).
- Strong verbal and written communication skills.
- Proficiency with Microsoft Office Suite and CRM software.