Job Description
Immediate Start Available! Join Our Team in Long Beach, CA.
Apex Support Solutions is aggressively hiring for a Customer Service Representative position. If you are looking for a role with immediate impact, competitive pay, and a supportive environment, this is your chance to advance your career today.
We are seeking a dedicated professional to manage high-volume inquiries and provide top-tier technical support to our clients. This is a high-conversion role for candidates ready to hit the ground running.
Key Benefits:
- Immediate start dates available.
- Competitive hourly rate ($22 - $28/hr).
- Comprehensive training provided.
- Modern office environment in Long Beach.
Responsibilities
- Handle Inquiries: Manage a high volume of incoming calls, emails, and live chat requests regarding technical products and services.
- Troubleshoot: Diagnose and resolve customer technical issues using established protocols and remote desktop tools.
- Documentation: Accurately log all customer interactions, solutions provided, and issue statuses into the CRM system.
- Escalation Management: Identify complex technical issues that require specialized attention and escalate them to senior technicians promptly.
- Customer Satisfaction: Ensure every interaction results in a positive customer experience and adheres to service level agreements (SLAs).
- Process Improvement: Identify recurring technical issues and suggest improvements to the support documentation and knowledge base.
- Team Collaboration: Work closely with the technical engineering team to troubleshoot difficult cases.
Qualifications
- Education: High school diploma or equivalent required; Associate’s degree preferred.
- Experience: 1-2 years of experience in customer service or technical support is highly desirable.
- Technical Skills: Proficiency with computers, operating systems (Windows/Mac), and web browsers.
- Communication: Excellent verbal and written communication skills with a focus on clarity and tone.
- Problem Solving: Strong analytical thinking and ability to troubleshoot issues under pressure.
- Availability: Must be available to work flexible shifts, including weekends and holidays if required.
- Tools: Familiarity with CRM software (e.g., Zendesk, Salesforce) is a plus.