Job Description
Are you looking for an urgent hiring opportunity with a competitive weekend shift schedule in Milwaukee? Apex Data Systems is rapidly expanding our technical operations team and is looking for driven professionals to join us immediately.
We pride ourselves on delivering exceptional IT solutions to our clients. As a Weekend Support Specialist, you will play a crucial role in maintaining system integrity and ensuring client satisfaction during critical off-peak hours. This is a fantastic chance to advance your career in a stable, high-growth environment.
Why Join Us?
• Immediate start available for qualified candidates.
• Competitive hourly rate with performance bonuses.
• Comprehensive health benefits package.
• Paid training and professional development opportunities.
Responsibilities
- Provide high-level technical support to clients experiencing hardware, software, or network issues.
- Diagnose and resolve complex connectivity problems and system failures efficiently.
- Maintain accurate, detailed documentation of all technical issues and resolution steps.
- Collaborate with the support team to identify trends and improve service protocols.
- Perform routine system updates, patches, and security checks during assigned shifts.
- Respond to incoming support tickets with a focus on speed, accuracy, and empathy.
- Assist in the setup and configuration of new workstations and peripherals.
Qualifications
- High school diploma or GED equivalent is required; Associate degree in IT or related field is a plus.
- Basic proficiency in Microsoft Office Suite and Windows/Linux operating systems.
- Strong problem-solving skills and the ability to think critically under pressure.
- Must be available to work weekend shifts (Saturday and Sunday) on a rotating schedule.
- Excellent verbal and written communication skills for client interaction.
- Ability to work independently with minimal supervision in a fast-paced environment.