Job Description
Join Our Dynamic Team in Atlanta
Apex Digital Solutions is looking for a Senior Customer Success Manager to join our high-growth team. We are currently offering an immediate hire opportunity for a driven professional ready to make an impact. If you excel in a fast-paced environment and are passionate about client retention, we want to hear from you.
Why Apply?
- Immediate Start: Onboard and begin contributing from day one.
- Competitive Compensation: Base salary of $65k - $85k plus performance bonuses.
- Modern Environment: Work in a collaborative, tech-forward office in Midtown Atlanta.
Key Responsibilities
- Manage the full lifecycle of key client accounts to ensure high retention and satisfaction.
- Act as the primary point of contact for technical and strategic client inquiries.
- Conduct regular business reviews and develop growth strategies with clients.
- Collaborate with product and engineering teams to address client feedback and feature requests.
- Drive adoption of our platform by delivering comprehensive training sessions.
- Identify upsell opportunities and contribute to revenue growth targets.
Qualifications
- Minimum of 3 years of experience in Customer Success, Account Management, or Client Relations.
- Proven track record of managing enterprise-level accounts in the SaaS or Technology sector.
- Strong proficiency with CRM software (Salesforce experience preferred).
- Excellent verbal and written communication skills.
- Ability to thrive in a remote and hybrid work environment.
- Bachelor’s degree in Business, Marketing, or related field.
Responsibilities
- Manage the full lifecycle of key client accounts to ensure high retention and satisfaction.
- Act as the primary point of contact for technical and strategic client inquiries.
- Conduct regular business reviews and develop growth strategies with clients.
- Collaborate with product and engineering teams to address client feedback and feature requests.
- Drive adoption of our platform by delivering comprehensive training sessions.
- Identify upsell opportunities and contribute to revenue growth targets.
Qualifications
- Minimum of 3 years of experience in Customer Success, Account Management, or Client Relations.
- Proven track record of managing enterprise-level accounts in the SaaS or Technology sector.
- Strong proficiency with CRM software (Salesforce experience preferred).
- Excellent verbal and written communication skills.
- Ability to thrive in a remote and hybrid work environment.
- Bachelor’s degree in Business, Marketing, or related field.