Job Description
Are you ready to start immediately? Apex Solutions Corp is urgently hiring a Technical Support Specialist to join our Philadelphia-based team. If you thrive in a fast-paced environment and possess top-tier problem-solving skills, we want to meet you today.
We are seeking a dedicated professional to provide exceptional technical assistance to our clients. This role offers a competitive salary, comprehensive benefits, and the opportunity to work with cutting-edge technology in the heart of the City of Brotherly Love.
Responsibilities
- Resolve Technical Issues: Diagnose and troubleshoot hardware, software, and network connectivity problems for end-users.
- Customer Assistance: Provide high-quality, professional support via phone, email, and remote desktop tools.
- System Management: Monitor and maintain IT systems to ensure optimal performance and minimal downtime.
- Documentation: Log all support tickets and create detailed documentation for known issues and solutions.
- Onboarding: Assist in the setup and configuration of new hardware and software for new employees.
- Communication: Liaise with the engineering team to escalate complex issues and provide status updates.
Qualifications
- Education: Associate degree in Computer Science, Information Technology, or equivalent work experience.
- Experience: Minimum of 2 years of experience in technical support or help desk roles.
- Technical Skills: Proficiency in Microsoft Windows and Office Suite; familiarity with remote support tools.
- Soft Skills: Excellent verbal and written communication skills with a customer-first mindset.
- Problem Solving: Ability to think critically and troubleshoot under pressure in an urgent environment.
- Flexibility: Willingness to work occasional evenings or weekends as required by business needs.