Job Description
Immediate opening for Tech Support Specialist in San Jose! Get paid weekly while making an impact. InnovateTech Solutions is seeking urgent contract tech support professionals to join our dynamic team. This high-demand role offers competitive pay with weekly payouts, flexible scheduling, and rapid onboarding. Join a forward-thinking company solving real-world problems in Silicon Valley's heart.
Responsibilities
- Provide Tier 2 technical support for enterprise hardware/software systems
- Diagnose and resolve network connectivity issues via remote tools
- Document all troubleshooting steps in ticketing systems
- Collaborate with engineering teams for complex escalations
- Conduct end-user training on new IT protocols
- Monitor system performance and proactively address anomalies
Qualifications
- 3+ years of enterprise IT support experience
- CompTIA Network+ or equivalent certification required
- Proficiency in Windows/macOS/Linux environments
- Experience with ServiceNow or JIRA ticketing systems
- Strong written/verbal communication skills
- Ability to work flexible shifts including weekends
- Valid California driver's license preferred