Job Description
Join our dynamic team at InnovateTech Solutions as an urgent Part-Time Tech Support Specialist! We're seeking a tech-savvy professional to deliver exceptional customer support in a fast-paced startup environment. This is a fantastic opportunity to gain hands-on experience while working flexible hours in the heart of San Francisco. Immediate start required!
Responsibilities
- Provide remote and in-person technical support for hardware/software issues
- Troubleshoot network connectivity problems and system malfunctions
- Document support tickets using Zendesk with detailed resolution steps
- Train employees on new software implementations and security protocols
- Collaborate with IT team to escalate complex technical issues
- Maintain inventory of tech assets and coordinate repairs/replacements
Qualifications
- 1+ years of technical support experience or relevant internship
- Proficiency in Windows/macOS and cloud-based platforms
- CompTIA A+ or equivalent certification preferred
- Exceptional problem-solving and communication skills
- Ability to work independently with minimal supervision
- Valid California driver's license (occasional site visits required)
- Must be available 20-25 hours/week, including weekends