Job Description
We are Hiring Immediately!
Apex Digital Solutions is looking for dedicated individuals to join our team in San Jose, CA. If you are seeking a flexible, part-time opportunity with a dynamic tech company, this is your chance to make an impact.
As a Part-Time Customer Support Specialist, you will be the voice of our brand, ensuring our clients receive top-tier assistance. We offer a collaborative environment and the flexibility you need to balance work and life.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with a focus on speed and accuracy.
- Resolve technical issues and product-related questions for our growing client base.
- Document customer interactions and feedback in our CRM system.
- Collaborate with the sales and technical teams to escalate complex issues.
- Assist in training new hires and sharing best practices.
- Maintain a positive and professional demeanor during high-volume periods.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Previous customer service experience is a plus, but we are willing to train motivated candidates.
- Strong verbal and written communication skills.
- Basic computer proficiency and ability to navigate multiple software applications.
- Ability to work a flexible schedule, including evenings and weekends.
- Reliable internet connection if working remotely.