Job Description
Join our dynamic team immediately! GlobalTech Solutions is urgently seeking a Part-Time Customer Service Specialist to deliver exceptional client experiences in our Atlanta hub. This high-impact role offers flexible scheduling, competitive compensation, and rapid onboarding for qualified candidates who thrive in fast-paced environments. Seize this opportunity to advance your career while serving diverse clients across multiple industries.
Responsibilities
- Handle 50+ customer inquiries daily via phone, email, and chat channels
- Resolve billing, technical, and service-related issues with first-call resolution focus
- Document interactions in Salesforce CRM with 98% accuracy
- Collaborate with cross-functional teams to escalate complex cases
- Meet/exceed 95% customer satisfaction score targets
- Participate in bi-weekly product knowledge workshops
Qualifications
- Minimum 1 year customer service experience in high-volume environment
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional verbal/written communication skills
- Ability to work flexible shifts including weekends
- Associate degree or equivalent technical certification
- Basic data entry skills (40+ WPM)
- Proactive problem-solving mindset