Job Description
Join our dynamic team at OceanTech Solutions as an Entry-Level Customer Service Representative! We're urgently seeking motivated individuals to provide exceptional support to our growing client base in Long Beach. This is your opportunity to launch your career in a fast-paced tech environment with comprehensive training and growth potential. Enjoy competitive pay, benefits, and a collaborative workplace culture.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and provide product support for our software solutions
- Document customer interactions and maintain accurate case records in CRM systems
- Collaborate with technical teams to escalate complex issues efficiently
- Meet daily performance metrics for response time and resolution rates
- Contribute to process improvement initiatives for customer satisfaction
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years of customer service or technical support experience
- Strong verbal and written communication skills
- Basic proficiency with Microsoft Office and CRM software
- Ability to thrive in a fast-paced, team-oriented environment
- Problem-solving mindset with attention to detail
- Must be authorized to work in the United States