Job Description
Join our dynamic team as an urgent part-time Customer Service Specialist at Nexus Solutions Group in Charlotte, NC. We're seeking passionate individuals to deliver exceptional client experiences while supporting our rapid growth initiative. This flexible role offers competitive pay and immediate start for the right candidate. Enjoy a collaborative environment with modern amenities and opportunities for advancement.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve complex issues using our CRM system while maintaining SLA compliance
- Collaborate with cross-functional teams to ensure seamless service delivery
- Document all interactions accurately in our customer database
- Identify upsell opportunities to drive revenue growth
- Participate in weekly training sessions to enhance product knowledge
- Maintain positive brand representation in all customer interactions
Qualifications
- Minimum 1 year customer service experience in fast-paced environments
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional problem-solving and conflict resolution abilities
- Strong written and verbal communication skills
- Ability to work flexible shifts including evenings/weekends
- High school diploma or equivalent; college degree preferred
- Valid North Carolina driver's license for occasional client visits
- Proficiency in Microsoft Office Suite