Job Description
Join our dynamic team at Nashville Connect Solutions! We're urgently seeking a passionate Part-Time Customer Service Specialist to deliver exceptional experiences for our growing client base. This is a fantastic opportunity to make an immediate impact while enjoying flexible hours in Nashville's vibrant business district. If you thrive in fast-paced environments and excel at problem-solving, apply today!
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and live chat
- Resolve billing and service issues with efficiency and empathy
- Update client records in Salesforce CRM system
- Collaborate with technical team to escalate complex cases
- Maintain 95% customer satisfaction score
- Document all interactions per company protocol
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficient in Salesforce and Zendesk platforms
- Exceptional written and verbal communication skills
- Ability to work flexible shifts including weekends
- Strong problem-solving and conflict resolution abilities
- Must pass background check and drug screening