Job Description
Join our award-winning team at Milwaukee Community Services! We're urgently seeking passionate Part-Time Customer Service Specialists to support our growing client base. This high-impact role offers flexible scheduling, competitive pay, and immediate start dates. Perfect for students, career changers, or those seeking supplemental income. Enjoy a modern workspace with cutting-edge tools and a supportive culture that values your contributions.
Responsibilities
- Handle high-volume inbound/outbound calls with exceptional professionalism
- Resolve client inquiries and escalate complex issues efficiently
- Update and maintain accurate client records in CRM systems
- Collaborate with cross-functional teams to deliver seamless service
- Contribute to process improvement initiatives
- Support community outreach programs during weekend shifts
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Proficiency with Microsoft Office Suite and CRM software
- Exceptional verbal/written communication skills
- Ability to work flexible hours including evenings/weekends
- Strong problem-solving and multitasking abilities
- Valid Wisconsin driver's license (for occasional off-site duties)