Job Description
Immediate opening for a dynamic Part-Time Customer Service Specialist in Louisville! Join our award-winning team at Louisville Solutions Group where your impact matters. This urgent role offers flexible scheduling and competitive pay for dedicated professionals who thrive in fast-paced environments. Enjoy a modern workspace with full benefits eligibility and growth opportunities for top performers. If you're ready to make a difference while building your career, apply today!
Responsibilities
- Handle 50+ customer inquiries daily via phone, email, and chat with 95%+ satisfaction rate
- Resolve complex billing and account issues using Salesforce CRM within SLA
- Collaborate with cross-functional teams to implement process improvements
- Document all interactions in compliance with PCI-DSS standards
- Contribute to weekly performance optimization initiatives
- Maintain 98% attendance and punctuality standards
- Train 2+ new team members quarterly on service protocols
Qualifications
- Minimum 1 year customer service experience in high-volume environment
- Proficient in Salesforce, Zendesk, and Microsoft Office Suite
- Exceptional conflict resolution skills with proven de-escalation techniques
- Ability to work flexible shifts including weekends and holidays
- Strong typing speed (45+ WPM) with 98% accuracy
- Valid driver's license and reliable transportation
- Pass background check and drug screening