Job Description
We're urgently hiring a Part-Time Customer Service Specialist to join our growing team in Kansas City, MO! This is an immediate opportunity for a motivated professional to deliver exceptional support to our diverse client base. Enjoy flexible scheduling, competitive compensation, and a collaborative environment. If you thrive in fast-paced settings and excel at problem-solving, we encourage you to apply today!
Responsibilities
- Handle high-volume customer inquiries via phone, email, and live chat
- Resolve technical issues and process orders efficiently
- Document interactions in CRM systems with meticulous attention to detail
- Collaborate with cross-functional teams to escalate complex cases
- Meet weekly performance metrics for response time and resolution rates
- Maintain up-to-date knowledge of product offerings and policies
Qualifications
- Minimum 1 year customer service experience required
- Proficiency with CRM software (Salesforce preferred)
- Exceptional written and verbal communication skills
- Ability to multitask in high-pressure environments
- Strong problem-solving and conflict resolution abilities
- Flexible availability including evenings and weekends
- High school diploma or equivalent (college degree a plus)