Job Description
Join our dynamic team at Baltimore Community Services in an urgent part-time role making immediate impact! We're seeking passionate individuals to deliver exceptional customer experiences while supporting our mission to revitalize local communities. This flexible position offers competitive pay, growth opportunities, and the chance to work alongside dedicated professionals.
Why Join Us?
• Immediate start available
• Comprehensive training provided
• Collaborative team environment
• Opportunities for advancement
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with exceptional professionalism
- Process transactions and maintain accurate client records using our CRM system
- Resolve customer concerns efficiently while maintaining service excellence standards
- Collaborate with team members to ensure seamless service delivery
- Support community outreach initiatives during weekend and evening shifts
- Contribute to continuous improvement of service processes
Qualifications
- High school diploma or equivalent (college coursework preferred)
- Minimum 1 year customer service experience
- Proficiency with Microsoft Office and CRM platforms
- Exceptional communication and conflict resolution skills
- Ability to work flexible hours including evenings/weekends
- Valid Maryland driver's license (for occasional outreach duties)
- Strong attention to detail and problem-solving abilities