Job Description
URGENT HIRING: Part-Time Customer Service Specialist needed immediately in Philadelphia! Join our dynamic team at MetroConnect Solutions and deliver exceptional client experiences. This flexible 20-25 hour/week role offers competitive pay and immediate start for motivated individuals passionate about customer satisfaction.
We're seeking a tech-savvy professional to handle high-volume client interactions, resolve inquiries efficiently, and maintain our reputation for excellence. Perfect for students, career changers, or those seeking supplemental income with growth potential!
Responsibilities
- Manage 50+ daily customer interactions via phone, email, and chat
- Resolve technical issues and product inquiries with empathy and precision
- Update and maintain accurate client records in CRM systems
- Collaborate with technical teams to escalate complex cases
- Contribute to process improvement initiatives
- Meet/exceed monthly satisfaction and resolution metrics
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in tech/retail
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional problem-solving and communication skills
- Ability to multitask in fast-paced environment
- Available evenings/weekends (flexible scheduling)
- Philadelphia residency required (for in-office shifts)
- Quick learner with attention to detail