Job Description
Launch Your Career Today
Apex Support Solutions is excited to announce an immediate opening for a Customer Service Representative in Chicago, Illinois. We are dedicated to helping motivated individuals kickstart their professional journey, and we are looking for team members who are eager to learn and grow.
Whether you are a recent graduate, a career changer, or simply looking for your first job, our comprehensive training program ensures you have the skills needed to excel. Join a company that values your potential and rewards your hard work.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with a focus on resolution.
- Assist customers in navigating our products and services effectively.
- Document customer interactions accurately within our CRM systems.
- Collaborate with team leads to improve service processes and customer satisfaction scores.
- Stay updated on product knowledge to provide accurate information.
- Identify opportunities to upsell or cross-sell products to existing clients.
Qualifications
- High school diploma or GED required.
- No prior customer service experience necessary; training provided.
- Strong interpersonal and communication skills.
- Basic computer proficiency and typing skills.
- Reliable internet connection and a quiet workspace.
- Ability to work flexible shifts, including evenings and weekends.