Job Description
Join our dynamic team at MetroConnect Solutions immediately! We're urgently seeking a Part-Time Customer Service Specialist to deliver exceptional client experiences in our fast-paced New York headquarters. This critical role offers flexible hours (20-25 hrs/week) with competitive compensation and immediate start date. Be part of a forward-thinking company transforming urban service delivery.
Why Apply Today?
• Competitive hourly rate with performance bonuses
• Comprehensive training provided
• Hybrid schedule option (3 days office, 2 remote)
• Growth opportunities into full-time roles
Responsibilities
- Resolve customer inquiries via phone, email, and chat within 15-minute SLA
- Update and maintain CRM databases with 99% accuracy
- Collaborate with sales team to identify upsell opportunities
- Process returns/exchanges using proprietary software systems
- Document all interactions in compliance with company protocols
- Contribute to weekly performance improvement initiatives
- Train on new product launches monthly
Qualifications
- Minimum 1 year customer service experience
- Proficiency in Zendesk/Salesforce platforms
- Ability to work flexible shifts (evenings/weekends required)
- Associate degree or equivalent certification
- Typing speed: 50+ WPM with 95% accuracy
- NYC residency required for in-office days
- Spanish bilingual preferred