Job Description
Join Boston Financial Solutions immediately as a Part-Time Customer Service Specialist. We're urgently seeking energetic individuals to deliver exceptional client experiences in our downtown Boston office. This flexible opportunity offers competitive pay and rapid onboarding for candidates ready to start within 48 hours. If you thrive in fast-paced environments and possess outstanding communication skills, we encourage you to apply today!
Responsibilities
- Handle high-volume inbound/outbound client calls and emails with professionalism
- Resolve customer inquiries regarding account services and transactions
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with senior team members to escalate complex issues
- Meet daily performance metrics for call resolution and customer satisfaction
- Participate in cross-departmental projects to enhance service quality
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience in financial services
- Proficiency with CRM software (Salesforce experience highly valued)
- Exceptional verbal/written communication skills in English
- Ability to work flexible shifts including evenings/weekends
- Strong problem-solving abilities with attention to detail
- Must pass background check and start immediately