Job Description
Join Milwaukee Financial Solutions as an Entry-Level Customer Service Representative and kickstart your career in finance! We're urgently hiring motivated individuals to join our dynamic team in downtown Milwaukee. This role offers comprehensive training, competitive benefits, and growth opportunities within a leading financial institution. Perfect for recent graduates or career changers looking to gain valuable experience in customer relationship management and financial services.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process account transactions and resolve billing discrepancies efficiently
- Document all customer interactions accurately in CRM systems
- Collaborate with senior team members to resolve complex issues
- Meet daily performance metrics for call volume and resolution times
- Participate in ongoing product training to stay updated on services
- Identify opportunities for process improvements and customer satisfaction enhancements
Qualifications
- High school diploma or equivalent required (college degree preferred)
- 0-2 years of customer service or call center experience
- Strong communication skills with clear, articulate speech
- Ability to multitask in a fast-paced environment
- Proficiency with Microsoft Office and CRM software
- Detail-oriented with excellent organizational skills
- Positive attitude and willingness to learn new systems
- Must be able to pass a background check and drug screen