Job Description
Join our dynamic team immediately! Miami Express Services is urgently seeking a highly motivated Part-Time Customer Service Specialist to deliver exceptional experiences to our diverse clientele. This urgent opening offers competitive pay and flexible scheduling in Miami's thriving business district. Ideal for students, career-changers, or experienced professionals seeking immediate income.
Why You'll Love Working With Us:
- Competitive hourly wages with performance bonuses
- Flexible shifts including evenings/weekends
- Free parking and metro-accessible location
- Comprehensive paid training program
- Clear path to full-time opportunities
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve complex billing and service issues using CRM systems
- Process orders and maintain accurate transaction records
- Collaborate with cross-functional teams to resolve escalated issues
- Meet/exceed customer satisfaction and resolution metrics
- Update customer profiles and document interactions in Salesforce
- Contribute to process improvement initiatives
Qualifications
- Minimum 1 year customer service experience in fast-paced environment
- Proficiency with CRM software (Salesforce/Zendesk preferred)
- Exceptional verbal/written communication in English/Spanish
- Ability to multitask and prioritize under pressure
- High school diploma or equivalent; associate degree preferred
- Flexible availability including nights/weekends
- Basic Microsoft Office proficiency
- Positive attitude with problem-solving mindset