Job Description
Immediate Opening for Part-Time Customer Service Rep! Join our dynamic team at MetroConnect Solutions and deliver exceptional customer experiences in the heart of NYC. This urgent part-time role offers flexible hours and competitive compensation. If you're passionate about helping others and thrive in fast-paced environments, apply today!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve billing and service issues efficiently
- Process orders and update customer records
- Collaborate with support teams to resolve escalations
- Document interactions in CRM systems
- Maintain high customer satisfaction scores
Qualifications
- 1+ years customer service experience
- Excellent communication skills
- Proficient with CRM software (Salesforce preferred)
- Ability to multitask in high-volume environment
- Strong problem-solving abilities
- Available for evening/weekend shifts