Job Description
Join our dynamic team immediately as a Part-Time Customer Service Representative in sunny Miami! We're seeking energetic professionals to deliver exceptional support while enjoying flexible hours. Perfect for students, parents, or career changers seeking work-life balance. Training starts next week!
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat
- Resolve billing and service issues with empathy and efficiency
- Process orders and update customer records in CRM systems
- Collaborate with sales team to upsell premium services
- Maintain 95% customer satisfaction metrics
- Document all interactions in Salesforce platform
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Proficient in Microsoft Office and CRM software
- Fluent in English and Spanish (bilingual required)
- Exceptional problem-solving and communication skills
- Ability to work flexible shifts including weekends
- Passion for helping others in fast-paced environment