Job Description
Join our award-winning team at Nexus Solutions Inc. as we rapidly expand our Indianapolis operations! We're urgently seeking motivated Part-Time Customer Service Representatives to deliver exceptional client experiences in our fast-paced contact center. This is a perfect opportunity for students, career-changers, or those seeking flexible hours without sacrificing competitive pay and growth potential.
Enjoy a modern downtown workspace, comprehensive training, and a supportive culture that values work-life balance. Limited positions available – apply today to start your journey with an industry leader committed to employee development and community impact.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve technical issues and process orders using our proprietary CRM system
- Document interactions accurately in Salesforce while maintaining strict data privacy standards
- Collaborate with technical teams to escalate complex issues and ensure timely resolution
- Meet/exceed performance metrics including CSAT scores and first-contact resolution rates
- Participate in weekly training sessions to enhance product knowledge and soft skills
- Support weekend and evening shifts as needed to maintain 24/7 service coverage
Qualifications
- Minimum 1 year customer service experience in high-volume environment
- Proficiency with CRM platforms (Salesforce experience strongly preferred)
- Exceptional verbal/written communication skills with neutral accent
- Ability to multitask effectively while maintaining composure under pressure
- High school diploma or equivalent; college degree a plus
- Flexible schedule availability including evenings and weekends
- Basic technical troubleshooting abilities for common customer issues
- Proven track record of exceeding customer satisfaction goals