Job Description
Join our dynamic team immediately! We're seeking a motivated Part-Time Customer Service Representative to deliver exceptional experiences at our Fort Worth retail hub. This urgent opening offers flexible scheduling and competitive compensation for the right candidate. Enjoy a supportive environment where your skills directly impact customer satisfaction and business growth. Perfect for students or professionals seeking supplemental income with immediate start opportunities.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, shipping, and product concerns with empathy and efficiency
- Process orders and returns while maintaining accurate transaction records
- Collaborate with sales team to upsell relevant products/services
- Update CRM databases with detailed interaction notes and resolutions
- Meet/exceed monthly performance metrics for call quality and resolution time
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in retail/tech
- Proficiency with Zendesk/Salesforce and MS Office Suite
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environment
- Flexible availability including evenings/weekends
- Strong problem-solving and conflict resolution abilities