Job Description
Immediate Opening: Flexible Part-Time Customer Service Role!
We're urgently hiring motivated Customer Service Representatives to join our dynamic team in Albuquerque. This position offers flexible scheduling including evenings and weekends, making it ideal for students or those seeking work-life balance. Join our award-winning team and deliver exceptional service while gaining valuable experience in a fast-paced environment.
Why Apply? Competitive hourly pay, comprehensive training, and opportunities for advancement. No weekends required!
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism
- Resolve billing issues and process payments accurately
- Update customer records in CRM systems
- Collaborate with team to improve service processes
- Meet daily performance metrics for response time and resolution
- Document all interactions according to company guidelines
- Participate in ongoing product training sessions
Qualifications
- High school diploma or equivalent (college students encouraged)
- 6+ months customer service experience preferred
- Strong typing skills (40+ WPM) and computer literacy
- Excellent communication and problem-solving abilities
- Ability to work flexible shifts including evenings
- Proficient with Microsoft Office and CRM software
- Positive attitude and stress management skills
- Background check required post-offer