Job Description
Join our dynamic team at Metro Retail Solutions as we expand our NYC operations! We're seeking passionate individuals for immediate part-time customer service roles. Enjoy flexible scheduling, competitive pay, and a vibrant work environment in the heart of Manhattan. Perfect for students, professionals, or anyone seeking supplemental income. Training provided – no prior experience required!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Process orders and resolve billing discrepancies
- Update customer records in CRM system
- Collaborate with team to resolve escalations
- Maintain detailed transaction logs
- Support seasonal promotions and campaigns
Qualifications
- High school diploma or equivalent
- Strong communication skills
- Basic computer proficiency
- Ability to work weekends/shifts
- Customer service mindset
- Reliable transportation