Job Description
Immediate opening for motivated individuals seeking flexible work in Charlotte, NC! Join our dynamic team at Apex Solutions Inc. as a Part-Time Customer Service Associate. We're urgently hiring to support our growing client base in the tech sector. Enjoy competitive pay, flexible scheduling, and a collaborative work environment. No weekends required!
Why join us?
- Competitive hourly pay with performance bonuses
- Comprehensive training program
- Health benefits available for part-time employees
- Opportunities for advancement
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve technical support issues with empathy and efficiency
- Update and maintain customer records in CRM systems
- Collaborate with technical teams to resolve complex issues
- Meet/exceed monthly performance metrics (CSAT, resolution time)
- Participate in ongoing training and skill development
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or tech support experience
- Proficiency with CRM software (Salesforce/Zendesk)
- Excellent verbal/written communication skills
- Ability to work independently and in a team environment
- Flexible availability (evenings/weekends required)
- Basic technical troubleshooting knowledge