Job Description
Join our dynamic team in Detroit's tech hub! We're urgently hiring an IT Support Specialist to start immediately and help us maintain seamless operations. This contract position offers a unique opportunity to make an immediate impact in a fast-paced environment. If you're ready to hit the ground running and solve complex technical challenges, apply today!
Responsibilities
- Provide Tier 2 technical support for hardware, software, and network issues
- Deploy and configure new workstations and mobile devices
- Monitor system performance and security protocols
- Document IT processes and create knowledge base articles
- Collaborate with cross-functional teams on technology initiatives
- Manage user access permissions and account provisioning
- Perform system backups and disaster recovery testing
Qualifications
- 3+ years of IT support experience in Windows/Linux environments
- CompTIA A+/Network+ certifications required
- Proficiency with Active Directory and Microsoft 365
- Experience with ticketing systems (Jira/ServiceNow)
- Strong problem-solving and communication skills
- Ability to prioritize tasks in high-pressure situations
- Valid Michigan driver's license for occasional on-site visits