Job Description
Are you ready to make an immediate impact?
TechNash Solutions is urgently hiring a skilled IT Support Specialist to join our growing team in Nashville, TN. We are looking for a proactive problem solver who thrives in a fast-paced environment and can deliver exceptional technical support to our clients.
As a key member of our IT team, you will be the first point of contact for technical issues, ensuring minimal downtime and maximum productivity for our business partners. If you are passionate about technology and want to work with cutting-edge systems in the heart of Music City, we want to hear from you today.
Why Join Us?
- Competitive salary package with performance bonuses.
- Comprehensive health, dental, and vision insurance.
- Flexible PTO and professional development opportunities.
- Work in a modern, collaborative office space in downtown Nashville.
Don't miss this opportunity to advance your career with a company that values innovation and excellence.
Responsibilities
- Provide Tier 2 and Tier 3 technical support via phone, email, and in-person for hardware and software issues.
- Configure, deploy, and manage end-user devices including laptops, tablets, and mobile phones.
- Troubleshoot network connectivity issues and ensure secure access to corporate resources.
- Manage the IT helpdesk ticketing system, prioritizing tasks to meet SLA requirements.
- Collaborate with the IT infrastructure team to implement system updates and security patches.
- Conduct regular training sessions for staff on new software and security best practices.
Qualifications
- Associate degree in Computer Science, Information Technology, or equivalent technical experience.
- Minimum of 3 years of experience in IT support, Help Desk, or Systems Administration.
- Strong knowledge of Windows and macOS operating systems.
- Familiarity with networking concepts (TCP/IP, DNS, VPN) and Active Directory.
- Certifications such as CompTIA A+, Network+, or Microsoft 365 Certified: Modern Desktop Administrator Associate are a plus.
- Excellent verbal and written communication skills with a customer-centric approach.