Job Description
We are urgently hiring an IT Support Specialist in Jacksonville, FL to join our high-performing team. If you are looking for a role where your technical skills make a direct impact and you can start immediately, this is the opportunity for you.
Our client is expanding rapidly and needs talent now. Don't miss out on this chance to advance your career with a competitive salary and excellent benefits.
Responsibilities
- Provide tier 1 and tier 2 technical support to internal employees via phone and email.
- Troubleshoot and resolve hardware and software issues efficiently.
- Manage and maintain network infrastructure and security protocols.
- Assist with software installations, updates, and user account management.
- Document all technical issues and resolutions in the helpdesk system.
Qualifications
- Associate’s degree in Computer Science or equivalent experience.
- CompTIA A+ certification is highly preferred.
- Minimum of 2 years of experience in IT support or a related field.
- Strong knowledge of Windows and Linux operating systems.
- Excellent communication skills with a customer-centric approach.