Job Description
Immediate opening for IT Support Specialist in Albuquerque! Join our dynamic team and deliver exceptional technical support to clients across New Mexico. This urgent position requires a proactive problem-solver ready to hit the ground running in a fast-paced environment. We offer competitive pay, comprehensive benefits, and growth opportunities for dedicated professionals.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Provide remote and on-site technical support to enterprise clients
- Manage ticket systems and document troubleshooting procedures
- Deploy and configure network infrastructure including routers/switches
- Collaborate with cybersecurity team on vulnerability remediation
- Train end-users on new technology implementations
- Maintain asset inventory and software licensing compliance
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA A+/Network+ certification required
- Proficiency in Active Directory and Office 365 management
- Strong knowledge of cloud platforms (AWS/Azure)
- Excellent written and verbal communication skills
- Ability to lift 30 lbs for equipment handling
- Valid New Mexico driver's license (client site visits required)
- Experience with ServiceNow or similar ticketing systems