Job Description
Immediate Start Available: Join Our Elite IT Team
We are urgently hiring a skilled IT Support Specialist in Mesa, AZ. If you are looking for a role that offers immediate impact and competitive compensation, this is your chance to advance your career with a leading technology firm.
Our team is expanding rapidly, and we need a proactive problem solver to manage our internal infrastructure. You will be the first line of defense for our employees, ensuring seamless access to technology that drives our business forward.
Responsibilities
- Provide tier 2 technical support for hardware, software, and network connectivity issues.
- Manage and maintain Active Directory user accounts, permissions, and security groups.
- Diagnose and resolve complex technical tickets with a focus on first-contact resolution.
- Assist in the deployment, imaging, and configuration of new workstations and mobile devices.
- Collaborate with the network engineering team to ensure system uptime and stability.
- Document all technical incidents, resolutions, and system changes in our ticketing system.
Qualifications
- Associate degree or certificate in Computer Science, Information Technology, or a related field.
- Minimum of 2 years of professional IT support or help desk experience.
- Strong knowledge of Windows 10/11, Microsoft Office 365, and Active Directory.
- Familiarity with remote access tools (VPN, Remote Desktop) and ticketing systems.
- Excellent verbal and written communication skills for interacting with non-technical staff.
- Ability to work independently and manage multiple priorities in a fast-paced environment.