Job Description
Join our dynamic team at Capital Tech Solutions in the heart of Washington DC! We're urgently seeking a skilled IT Support Specialist to fill an immediate opening due to rapid expansion. This is your chance to make an immediate impact in a fast-paced tech environment supporting federal clients. Enjoy competitive compensation, comprehensive benefits, and the opportunity to work on cutting-edge projects.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Deploy and manage Windows 10/11 enterprise environments
- Troubleshoot VPN connectivity and cloud applications (Azure/O365)
- Document IT infrastructure and maintain asset inventories
- Collaborate with cybersecurity team on vulnerability patching
- Support 50+ federal employees with onboarding and offboarding
- Manage Active Directory permissions and group policies
Qualifications
- 3+ years of enterprise IT support experience
- CompTIA Security+ or equivalent certification
- Expert knowledge of Windows OS and Microsoft 365
- Experience with SCCM or Intune deployment
- Strong troubleshooting skills for network connectivity issues
- Ability to obtain Public Trust clearance within 30 days
- Excellent communication and customer service skills