Job Description
We're urgently hiring an IT Support Specialist to join our dynamic team in New Orleans! This immediate opening requires someone who can hit the ground running in a fast-paced environment. As a key member of our IT department, you'll provide critical technical support to ensure seamless operations across our organization. If you're a problem-solver with a passion for technology and thrive in urgent situations, we want to hear from you immediately!
What We Offer:
- Competitive salary with performance bonuses
- Comprehensive benefits package (health, dental, vision)
- Flexible work schedule with hybrid options
- Professional development opportunities
- Collaborative team environment
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Install, configure, and maintain computer systems and peripherals
- Manage user accounts and permissions across multiple platforms
- Document IT processes and maintain knowledge base articles
- Collaborate with vendors for hardware/software procurement
- Monitor system performance and implement security protocols
- Train staff on new technologies and best practices
- Respond to help desk tickets within SLA timeframes
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA A+ or similar certification required
- Proficiency in Windows OS, Active Directory, and cloud services
- Strong troubleshooting skills for hardware/software issues
- Experience with ticketing systems (ServiceNow, Jira, etc.)
- Excellent communication and customer service abilities
- Ability to work independently and prioritize tasks
- Valid Louisiana driver's license for occasional site visits