Job Description
Join our dynamic team in San Antonio as an IT Support Specialist and make an immediate impact! We're urgently hiring to fill this critical role due to rapid team expansion. This position offers a competitive salary, comprehensive benefits package, and the opportunity to work with cutting-edge technology in a fast-paced environment. If you're ready to hit the ground running and resolve complex technical challenges, apply today!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Diagnose and resolve complex IT infrastructure issues within SLA timelines
- Deploy and manage Windows 10/11 enterprise environments
- Implement cybersecurity protocols and vulnerability assessments
- Collaborate with cross-functional teams on system integration projects
- Create and maintain technical documentation and SOPs
- Lead incident response and disaster recovery initiatives
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA Security+ or equivalent cybersecurity certification required
- Expert proficiency in Active Directory, Azure AD, and SCCM
- Strong scripting skills (PowerShell/Bash) for automation
- Experience with virtualization (VMware/Hyper-V) and cloud platforms
- Excellent troubleshooting methodology and customer service skills
- Ability to obtain security clearance within 30 days of hire