Job Description
We're seeking a dynamic IT Support Specialist to join our Oklahoma City team immediately. This urgent hiring opportunity offers a competitive salary and the chance to make an instant impact in a fast-paced environment. If you're ready to hit the ground running and thrive under pressure, apply now!
Responsibilities
- Provide immediate technical support for hardware/software issues across 100+ employees
- Deploy and manage Windows 10/11 systems and network infrastructure
- Troubleshoot VPN, cloud applications (Microsoft 365), and security protocols
- Document all incidents and resolutions using ServiceNow ticketing system
- Collaborate with cross-functional teams during critical system outages
- Conduct employee training on cybersecurity best practices
Qualifications
- 3+ years of hands-on IT support experience in Windows environments
- CompTIA A+/Network+ certification (or equivalent)
- Proficiency in Active Directory, SCCM, and PowerShell scripting
- Ability to resolve 85% of Tier 1/2 tickets independently
- Strong problem-solving skills with high-pressure scenarios
- Valid Oklahoma driver's license (occasional site visits required)
- Immediate availability for full-time contract role